Policies

We strive to deliver good-quality handmade garments. Please review our policies carefully before placing your order:

1. Handmade Product Disclaimer

Due to the handmade nature of our products, slight variations in sizing may occur despite adherence to the provided measurement chart. These variations are a natural part of the craftsmanship process and do not constitute defects.

2. Finality of Alterations

Once a garment, including vests or other custom pieces, has been completed, we are under no obligation to alter or resize it. Please double-check your measurements before placing an order to ensure the best possible fit. If further alterations are needed, they will be considered a new service and charged accordingly.

3. Shipping and Delivery

  • Shipping Timeframes: All shipping estimates provided at checkout are approximate. We are not responsible for delays caused by courier services.

  • Lost or Damaged Shipments: We take great care in packaging your order. However, once the package has been handed over to the courier, we are not liable for any lost, stolen, or damaged shipments. We recommend selecting a shipping option that includes insurance to safeguard your purchase.

  • Incorrect Shipping Information: Please ensure your shipping address is accurate at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

4. Cancellations and Refunds

  • Custom Orders: Due to the personalized nature of our products, all sales are final, and we do not offer refunds or cancellations on custom orders.

  • Defects: If there is a defect unrelated to handmade variations, please contact us within 7 days of receiving the product to discuss potential resolutions.

5. Care Instructions

To ensure the longevity of your handmade garments, follow the provided care instructions carefully. We are not responsible for damage caused by improper care or washing.

6. Communication

We encourage open communication to ensure your order meets your expectations. If you have any questions or concerns during the ordering process, feel free to contact us.

By placing an order with Katie Brooks Creations, you agree to these policies. Thank you for supporting our small business and appreciating the art of handmade craftsmanship.